# How to reset someone's TimeSheeta password

> There's no forgot-password link. An administrator resets it on the People tab with Reset password, then passes the new password on.

TimeSheeta support · Company admin · Last updated 2026-10-19 · https://www.timesheeta.com/support/reset-password

TimeSheeta has no "forgot password" link, and sends no reset emails. An administrator resets
the password instead: on the **People** tab, press **Reset password** on the person's row, then
press **Generate one**, or type a new password and press **Set this password**. Then pass the
new password on to them.

Resetting needs a role that can manage users, such as the built-in **Administrator** role.

## Step by step

1. **Open the People tab**, and find the person's row.
2. **Press Reset password.** Their row now offers **Generate one**, a box to set one yourself,
   and **Cancel**.

   ![A person's row on the People tab with the reset choices open: Generate one, or set one, and Cancel](https://www.timesheeta.com/support/img/password-reset.webp "This person is also locked out after too many failed sign-ins. Resetting the password lets them back in.")

3. **Choose the new password:**
   - **Generate one:** TimeSheeta makes a password and shows it to you once.
   - **Set one:** type a password of at least 12 characters in the box, and press
     **Set this password**.
4. **Pass it on.** A generated password appears under **New password for** their name. Send it
   to them, then press **I have sent it**.

   ![The new password panel, showing the generated password once](https://www.timesheeta.com/support/img/password-new.webp)

## What happens to the user and their old password?

- They sign in with the new password straight away.
- **They are signed out on every other device.** Any phone or computer they were signed in on
  asks them to sign in again, with the new password.
- **If they were locked out,** the reset unlocks them as well.

## Why is someone locked out?

After 10 wrong passwords in a row, TimeSheeta locks the sign-in for 15 minutes. They see "Too
many failed attempts. Please try again later." and their row on the People tab says
**locked out by failed sign-ins**. Wait 15 minutes, or reset the password to let them in now.

## What if a device has been lost?

Press **Sign out everywhere** on the person's row on the People tab. Every device they are
signed in on is signed out straight away, and their password stays the same, so they can sign
in again on the devices they still have. Any hours still waiting to upload on the lost device
stay on it, and upload if somebody signs in on it again.

## Can I reset my own password?

Yes. Your own row has **Reset password** too, so it works the same way. Your other devices are
signed out; the one you reset it on stays signed in.

## Related articles

- [How to add people to TimeSheeta](https://www.timesheeta.com/support/add-people)
- [Roles and permissions](https://www.timesheeta.com/support/roles-and-permissions)
- [Finding your company's TimeSheeta address](https://www.timesheeta.com/support/finding-your-company-address)