# Getting help from us

> How to reach TimeSheeta support, and the details that help us see the problem from your first email.

TimeSheeta support · Getting started · Last updated 2026-10-08 · https://www.timesheeta.com/support/getting-help

Email [hello@timesheeta.com](mailto:hello@timesheeta.com). It helps to include:

- your company name
- what you were doing
- the exact wording of any message QuickBooks or the Web Connector showed

A screenshot is ideal.