# Error 3180: "record needs to be locked"

> QuickBooks couldn't lock a record it needed to write the hours. What to close in QuickBooks, and how to run the sync again.

TimeSheeta support · QuickBooks errors · Last updated 2026-10-08 · https://www.timesheeta.com/support/error-3180-record-locked

QuickBooks couldn't lock a record it needed. Close **Enter Time** and the **Employee Center**,
or switch the company file to single-user mode, then run the Web Connector again.